Public Hearing: YES ☐ NO ☒ Department: Chief Executive Office
SUBJECT:
Title
Commission District(s): All Commission Districts
Approval of Amendment No. 2 to Contract No. 2000186 Operational and Performance Assessment Services (Purchasing Policy Exemption): Awarded to Mauldin & Jenkins, LLC. Amount Not to Exceed: $182,420.00.
Body
Information Contact: Dr. Alan Ferguson Sr., Chief Housing Officer
Phone Number: (404) 371-2746
PURPOSE:
On August 26, 2025, the BOC approved the adoption of the Operational and Performance Assessment and Ratification of Contract No. 2000186 Operational and Performance Assessment Services (Purchasing Policy Exemption) for use by the Chief Executive Officer. As part of the CEO’s commitment to efficient county operations, Mauldin & Jenkins was contracted to assist in determining what organizational and operational policies, practices and procedures can be improved upon and what can be leveraged elsewhere within the County. This contract consists of an assessment of the operation and performance of various County departments.
Mauldin & Jenkins completed the initial work under the Contract, and work under Amendment No. 1 is currently in progress. Mauldin & Jenkins has submitted a proposal for an expanded scope of services to conduct an operational assessment of the Department of Community Development.
Attachments:
1. Scope of Work
NEED/IMPACT:
The amendment consists of an operational and performance assessment of the Department of Community Development. Assessment services primarily include: evaluating the Department’s organizational structure, culture, leadership, communication, employee engagement, operational processes, compliance functions, service delivery, technology systems, data infrastructure, reporting capabilities, and programmatic outcomes; identifying organizational strengths, operational gaps, inefficiencies, implementation barriers, and opportunities for modernization; and developing actionable recommendations for organizational enhancement, staffing alignment, process improvement, and operational modernization. The Assessment is intended to enhance the efficiency and effectiveness of Department operations and establish a sustainable operating model to support the County’s current and growing housing, community development, neighborhood stabilization, and homelessness response needs. Deliverables will include a comprehensive Assessment report, 90-Day Action Plan, 1-Year Operational Improvement Plan, 2-Year Organizational Transformation Roadmap, and Change Management Strategy. The Assessment is estimated to require approximately 18-22 weeks to complete and will require an increase to the contract funds.
FISCAL IMPACT:
Not to Exceed: $182,420.00
RECOMMENDATION:
Recommended Action
Recommend approval of Amendment No. 2 to Contract No. 2000186 with: Mauldin & Jenkins, LLC, 200 Galleria Parkway SE, Suite 1700, Atlanta, Georgia 30339 and authorize the Chief Executive Officer to execute the amendment and all associated documents.