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File #: 2026-0182    Version: 1 Name:
Type: Resolution Status: Preliminary Item
File created: 1/13/2026 In control: Board of Commissioners
On agenda: 3/10/2026 Final action:
Title: Commission District(s): ALL CO - Change Order No. 7 to Contract No. 988895 Print & Mail Services, Electronic Billing Presentment and Data Processing (Annual Contract With 4 Options To Renew): for the Department of Finance-UCO to be used by the Department of Watershed Management (DWM), Public Works-Sanitation and the Peachtree DeKalb Airport. This contract consists of providing customized bill formatting, print and mail services, hosting the County's water and sewer portal, and other miscellaneous statements to citizens and businesses. This request seeks to ratify a previously provided contract term increase. This request also seeks to increase the contract term through December 31, 2026. Awarded To Level One, LLC/a Doxim Company. CONTRACT TERM EXTENSION ONLY.
Attachments: 1. 2026-0182 Agenda Notes, 2. 2026-0182 UD CO Form, 3. Doxim 2026 Pricing, 4. 2025 CPI-Increase Verification

Purchasing Type: Change Order (CO)                               

Public Hearing:  YES      NO                                   Department: Purchasing & Contracting                                     

 

AGENDA ITEM:

Title

Commission District(s): ALL

CO - Change Order No. 7 to Contract No. 988895 Print & Mail Services, Electronic Billing Presentment and Data Processing (Annual Contract With 4 Options To Renew): for the Department of Finance-UCO to be used by the Department of Watershed Management (DWM), Public Works-Sanitation and the Peachtree DeKalb Airport. This contract consists of providing customized bill formatting, print and mail services, hosting the County’s water and sewer portal, and other miscellaneous statements to citizens and businesses. This request seeks to ratify a previously provided contract term increase. This request also seeks to increase the contract term through December 31, 2026.  Awarded To Level One, LLC/a Doxim Company. CONTRACT TERM EXTENSION ONLY.

Body

 

Information Contact: Michelle Butler, Chief Procurement Officer

Phone Number: (404) 687-3581

 

PURPOSE:

Awarded by the BOC on July 28, 2015, for an amount not to exceed $136,524.48. On October 11, 2016, the BOC approved the 1st renewal option for an amount not to exceed $298,345.17. On October 10, 2017, the BOC approved the 2nd renewal option for an amount not to exceed $365,050.00. On August 28, 2018, the BOC approved the 3rd renewal option for an amount not to exceed $226,110.00. On November 13, 2018, the BOC approved Change Order No. 1 for an amount not to exceed $9,876.00 for additional funding to maximize full color production and optimize customer communication management. On June 25, 2019, the BOC approved the 4th renewal option for an amount not to exceed $283,518.00.  On October 27, 2020, the BOC approved Change Order No. 2 for an amount not to exceed $538,742.00 to extend the contract’s term for one (1) year to allow time for completion of enQuesta implementation.  On October 26, 2021, the BOC approved Change Order No. 3 for an amount not to exceed $576,138.00 to extend the contract term for fourteen (14) months to allow time to complete the enQuesta implementation and mail the significant increase in communications to customers regarding the Chief Executive Officer’s recent lift of the 2017 New Day Project moratorium. On December 20, 2022, the BOC approved Change Order No. 4 for an amount not to exceed $1,258,976.00 to extend the contract through December 31, 2023, to cover additional costs associated with the change in the billing cycle going from bimonthly billing to monthly billing for all accounts and thereby increasing printing services cost in 2023. On December 19, 2023, the BOC approved Change Order No. 5 for an amount not to exceed $1,218,152.00 to add funds and to extend the contract term through December 31, 2024 to allow time for completion of enQuesta implementation. On February 11, 2025, the BOC approved Change Order No. 6 for an amount not to exceed $1,328,219.68 to increase the contract funds and to extend the contract term for twelve (12) months through December 31, 2025. This contract consists of providing customized bill formatting, print and mail services, hosting the County’s water and sewer portal and other miscellaneous statements to citizens and businesses. This request seeks to ratify a previously provided contract term increase. This request also seeks to extend the contract term through December 31, 2026.

 

RECOMMENDATION:

Recommended Action

Recommend approval of Change Order No. 7 with:

 

Level One, LLC/a Doxim Company, Three Great Valley Parkway, Suite 100, Malvern, PA 19355

 

and authorize the Chief Executive Officer to execute the change order and all associated documents.

 

ADDITIONAL INFORMATION:

1. Contract Effective Date:                                                                                    October 2, 2015

2. Contract Expiration Date:                                                                                    March 31, 2026

3. Amount Spent to Date:                                                                                    $3,105,935.94

                                                                                                                                                   $   136,524.48 - Initial

                                                                                                                                                   $   235,309.72 - 1st Renewal

                                                                                                                                                   $   164,232.50 - 2nd Renewal

                                                                                                                                                   $   216,277.76 - 3rd Renewal

                                                                                                                                                   $2,353,591.48 - 4th Renewal