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File #: 2025-1661    Version: 1 Name:
Type: Resolution Status: Preliminary Item
File created: 11/5/2025 In control: OPS-County Operations Committee
On agenda: 2/3/2026 Final action:
Title: Commission District(s): All CO - Change Order No. 2 to Contract No. 1365939 enQuesta Annual Hosting, Maintenance, and Support (Sole Source): for use by the Department of Watershed Management (DWM) and the Department of Innovation and Technology (DoIT). Consists of the annual hosting, maintenance, and support of state-of-the-art Customer Information System (CIS) solution for the County's customer billing system integration. This request seeks to increase contract funds. Awarded to Systems and Software, Inc. Amount Not To Exceed: $7,550,000.00.
Attachments: 1. Agenda Notes v2, 2. Change Order Request Form v3

Purchasing Type: Change Order (CO)                               

Public Hearing:  YES      NO                                   Department: Purchasing & Contracting                                     

 

AGENDA ITEM:

Title

Commission District(s): All

CO - Change Order No. 2 to Contract No. 1365939 enQuesta Annual Hosting, Maintenance, and Support (Sole Source): for use by the Department of Watershed Management (DWM) and the Department of Innovation and Technology (DoIT). Consists of the annual hosting, maintenance, and support of state-of-the-art Customer Information System (CIS) solution for the County’s customer billing system integration. This request seeks to increase contract funds. Awarded to Systems and Software, Inc. Amount Not To Exceed: $7,550,000.00.

Body

 

Information Contact:  Michelle Butler, Chief Procurement Officer

Phone Number: (404) 687-3581

                     

PURPOSE:

Awarded by the BOC on February 14, 2024, for an amount not to exceed $2,568,381.67. On October 8, 2024, the BOC approved Change Order No. 1 to add DWM to the contract, increase the contract scope of work and funding for an amount not to exceed $5,674,248.85. Consists of the annual hosting, maintenance, and support of a state-of-the-art CIS solution for the County’s customer billing system integration. This request seeks to increase contract funds to allow for the payment of 15 months of Invoice Cloud Solutions to be integrated with the enQuesta payment-by-phone services, currently being utilized by various departments in the County.

 

RECOMMENDATION:

Recommended Action

Recommend approval of Change Order No. 2 with:

 

Systems and Software, Inc. 10 East Allen St. Suite 201, Winooski, VT 05404

 

Amount Not To Exceed: $7,550,000.00

 

and authorize the Chief Executive Officer to execute the change order and all associated documents.

 

ADDITIONAL INFORMATION:

1. Contract Effective Date:                     March 21, 2024

2. Contract Expiration Date:                     December 31, 2028

3. Amount Spent To Date:                     $8,139,187.72

4. Funding:                                                                General - Operating (DoIT)

Enterprise - Operating (DWM)