File #: 2025-0350    Version: 1 Name:
Type: Resolution Status: Preliminary Item
File created: 3/4/2025 In control: OPS-County Operations Committee
On agenda: 4/1/2025 Final action:
Title: Commission District(s): ALL SS - Microsoft Unified Support Services (Sole Source): for use by the Department of Innovation and Technology (DoIT). Consists of the three (3) year purchase of Microsoft support services that helps reduce costs and enhance productivity throughout the IT lifecycle. This request seeks to provide a comprehensive support solution that will help minimize significant downtime in the event problems should occur that impacts the Microsoft environment within the County. Awarded to Microsoft Corporation. Amount Not To Exceed: $3,716,493.00.
Attachments: 1. 2025-0350 Agenda Notes.pdf, 2. NCPR Form-Signedv2.pdf, 3. Public Notice Sole Source - Microsoft Unified Support Sole Source-signed.pdf, 4. Sole Sources cfm_ 02-04-2025.pdf, 5. Microsoft Letter.pdf, 6. Work Order.pdf

Purchasing Type: Sole Source (SS)                               

Public Hearing:  YES ☐     NO ☒                                  Department: Purchasing & Contracting                                     

 

AGENDA ITEM:

Title

Commission District(s): ALL

SS - Microsoft Unified Support Services (Sole Source): for use by the Department of Innovation and Technology (DoIT). Consists of the three (3) year purchase of Microsoft support services that helps reduce costs and enhance productivity throughout the IT lifecycle. This request seeks to provide a comprehensive support solution that will help minimize significant downtime in the event problems should occur that impacts the Microsoft environment within the County. Awarded to Microsoft Corporation. Amount Not To Exceed: $3,716,493.00.

Body

 

Information Contact: Michelle N. Butler, Chief Procurement Officer

Phone Number: (404) 687-3581

 

PURPOSE:

Microsoft Unified Support consists of direct, expedient, and unique access to Microsoft product development teams, software developers, and source code for current and future products enabling: (1) specialized insight into the architecture of current solutions that can facilitate smooth migrations to existing and future unreleased products/versions; (2) quick and comprehensive resolution of product support, trouble-shooting and hot-fix type issues; and (3) immediate and focused technology feedback link between our support team and the Microsoft product development teams. Microsoft Unified Support is a vital lifeline of support that is imperative to maintain in the event an issue was to occur, without the support access patches, security alerts and support will be non-existent, delaying remediation response times.

 

RECOMMENDATION:

Recommended Action

Recommend Approval of the Sole Source with:

 

Microsoft Corporation, 1 Microsoft Way, Redmond, WA 98052

 

Amount Not To Exceed: $3,716,493.00

 

and authorize the Chief Executive Officer to execute the contract and all associated documents.

 

ADDITIONAL INFORMATION:

1. Contract Effective Date:                     Date of Contract Execution

2. Contract Expiration Date:                     May 31, 2028

3. Amount Spent To Date:                     $2,309,221.21

4. Funding:                                                               General - Operating (DoIT)