SUBSTITUTE
Public Hearing: YES ☐ NO ☒ Department: Board of Commissioners - District 6
SUBJECT:
Title
Commission District(s): All Commission Districts
A Resolution To Amend The Enabling Legislation Of The Watershed Customer Service And Billing Advisory Group.
Body
Information Contact: Commissioner Edward C. “Ted” Terry
Phone Number: 404-371-4909
PURPOSE:
A resolution to amend the enabling legislation of the Watershed Customer Service and Billing Advisory Group.
NEED/IMPACT:
The DeKalb County Governing Authority established the Watershed Customer Service and Billing Advisory
Group ("Advisory Group") by resolution on December 13, 2016, to provide informed input concerning
customer service and billing for the Watershed Department. Recent discussions with the DeKalb County Board
of Commissioners and the Advisory Group have identified opportunities to enhance the Advisory Group's role
and effectiveness to further improve customer service and oversight of County activities related to water and
sewer billing. These amendments include: Section 2 (d) “advocating on behalf of residents by interfacing with
the DeKalb County Water and Sewer Customer Advocate (WSCA) and County Staff to identify issues and
recommend improvements” and Section 4 (h) “receive and review monthly reports from the Water and Sewer
Customer Advocate (WSCA) to identify issues and recommend improvements.”
FISCAL IMPACT:
Unknown at this time.
RECOMMENDATION:
Recommended Action
To approve the resolution and authorize the Chief Executive Officer or her designee to execute all necessary documents...