Purchasing Type: Sole Source (SS)
Public Hearing: YES ☐ NO ☒ Department: Purchasing & Contracting
AGENDA ITEM:
Title
Commission District(s): ALL
SS - Microsoft Unified Support (Sole Source): for the Department of Innovation and Technology. Consists of the purchase of Microsoft support services comprised of a comprehensive support solution that helps reduce costs, enhances productivity, and uses technology throughout the IT lifecycle. This request is for continued use of the awarded sole source. Awarded to: Microsoft Corporation. Amount Not To Exceed: $678,657.75
Body
Information Contact: Michelle Butler, Procurement Manager
Phone Number: (404) 687-3581
PURPOSE:
Microsoft Unified Support consists of direct, expedient, and unique access to Microsoft product development teams, software developers, and source code for current and future products enabling: (1) specialized insight into the architecture of current solutions that can facilitate smooth migrations to existing and future unreleased products/versions; (2) quick and comprehensive resolution of product support, trouble-shooting and hot-fix type issues; and (3) immediate and focused technology feedback link between our support team and the Microsoft product development teams. Microsoft Unified Support is a vital lifeline of support that is imperative to maintain in the event an issue was to occur.
RECOMMENDATION:
Recommended Action
Recommend approval of the sole source with:
Microsoft Corporation, One Microsoft Way Redmond, WA 98052
Amount Not To Exceed: $678,657.75
ADDITIONAL INFORMATION:
1. Amount Spent to Date: $630,937.46
2021 - $292,445.46
2022 - $338,492.00
2. Funding: General (IT)