Purchasing Type: Request for Proposals (RFP)
Public Hearing: YES ? NO ? Department: Purchasing & Contracting
AGENDA ITEM:
Title
Commission District(s): All
RFP - Request for Proposals No. 18-500503 for Customer Service Training Program Design and Implementation: for use by the Department of Human Resources & Merit System (HR). Consists of the design and implementation of a Customer Service Training Program. Recommend award to the highest scoring proposer: Moran Consulting, Inc. Amount Not To Exceed: $323,788.00.
Body
Information Contact: Talisa Clark, CPPO
Phone Number: (404) 687-2797
PURPOSE:
Consists of the design and implementation of a Customer Service Training Program. This project will include: 1) Customer Service Assessment; 2) Development of Servant Leadership Principles, Customer Service Standards/Branding and Sustainable Customer Service Strategies; 3) Customized Customer Service Training Curriculum and Delivery; and 4) Train-the-Trainer Model for County-wide Rollout. Eleven (11) proposals were received.
RECOMMENDATION:
Recommended Action
Recommend award to the highest scoring proposer:
Moran Consulting, Inc., 883 W. Bell Plaine # 1, Chicago, IL 60613
Amount Not To Exceed: $323,788.00
and authorize the Chief Executive Officer to execute the contract and all associated documents.
Evaluation Committee Scores:
Firms: Scores:
Moran Consulting, Inc. 94.00
Turnkey Solutions, LLC 90.20
AETC, Inc. 84.85
Addo Worldwide 73.80
Diversified Technologies, LLC 72.60
MBR Joint Venture Team 64.60
BHFL Group, LLC 61.20
Performance Solutions by Design 62.20
MYP, Inc. dba P3 Delivery 61.10
Short-listed Firms Interviewed:
Moran Consulting, Inc.
Turnkey Solutions, LLC
AETC, Inc.
Non-Responsive Firm:
Signature, Inc.
Non-Responsible Firm:
JH Business Services, LLC
After evaluation of technical and cost proposals, the recommendation is to aw...
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